What is the MISpay Settlement Dashboard and how do I use it?
MISpay’s settlement dashboard gives you full visibility over your financial activity — all in one place. It’s designed to help you track your payments, review reports, and understand your settlement cycles with ease.
How to access it:
Log in to your MISpay Partner Portal.
From the side menu, click on “Settlement.”
Select “Settlement Dashboard” to view your financial summary.
Here’s what you’ll find inside:
Upcoming Payment – The next amount scheduled to be transferred to your bank account Expected By – The estimated deposit date Sales from the last 7 days – Total purchases during the last settlement cycle Not Paid Yet – Amounts that haven’t been paid out yet Current Balance – Upcoming payment + not paid yet Last Settled Amount – The most recent transfer we’ve sent
You’ll also see a breakdown of your Settlement Details, including:
Statement Date – Reference Number – Total Sales – Refunds – Fees – VAT – Net Payable – Status (e.g., Pending, Settled) – Action – Download your full report (PDF or CSV)
You can also filter the settlements by date or status, or just click “Download All” to grab everything in one go.
Why isn’t MISpay showing as a payment option at checkout?
There could be several reasons:
The integration with MISpay may not be completed or activated properly
Your store might be missing required configurations
You’ve exceeded your assigned store limit
Please contact your MISpay account manager or our support team to check your setup and fix the issue.
How do I manage users and roles in the Partner Portal?
You can add users and assign roles from the “Users & Roles” tab in your Partner Portal. Each role has specific permissions. Make sure to give each user only the access they need.
How can I add a user to my MISpay account?
Log in to your Partner Portal and go to “Users & Roles.” Click “Add User,” enter the user’s email and assign their role. The user will receive an invite to activate their account.
How can I deactivate a user?
Go to the “Users & Roles” section, find the user you want to deactivate, and click “Deactivate.” This will remove their access immediately.
How do I add a new role?
In the “Roles” section, click “Create Role.” Choose the permissions you want to assign, name the role, and save it. You can then assign it to users as needed.
How can I change a user’s role?
Go to “Users & Roles,” click on the user’s name, and select “Edit Role.” Choose the new role and confirm the update.
How do I assign a role to a user?
When adding or editing a user, you’ll see a dropdown menu to select their role. Just choose the appropriate one and save changes.
How can I add a new branch to my MISpay account?
Go to the “Branches” section in your Partner Portal. Click “Add Branch,” fill in the required details (branch name, city, etc.), and save. The new branch will appear in your list.
How do I assign a user to a specific branch?
When editing or adding a user, you can select the branch they’re assigned to under “Branch Access.” Save to confirm the assignment.
How do I deactivate a branch?
In the “Branches” section, locate the branch you want to deactivate and click “Deactivate.” This will stop operations at that branch without deleting historical data.
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